Iberdrola expands AI across 450 projects with human oversight

Iberdrola says it has deployed artificial intelligence in more than 450 operational projects across customer service, grid management and other core functions. The company is pairing that rollout with workforce training and an AI governance model that it says helped secure ISO/IEC 42001 certification in 2026.

Why it matters: - Iberdrola is using AI to support electrification, grid resilience and day-to-day operations in an asset-intensive business where continuity and security matter. - The company is treating AI as a strategic capability, not just a back-office tool, with the goal of improving efficiency, service quality and decision-making.

What happened: - Iberdrola has integrated AI and human talent into more than 450 projects across its operations. - The company says the work spans customer service, energy infrastructure management, grid operations, renewable energy, asset maintenance and procurement. - Iberdrola says its AI journey began more than 20 years ago and has evolved from data analytics to predictive modeling, machine learning and generative AI. - The company is advancing a goal it describes as becoming the “AI Utility of the Future.”

The details: - Iberdrola says AI tools are helping streamline processes, automate tasks, improve efficiency and enhance service quality. - In grid and asset operations, the company highlights use cases tied to supply quality and faster service restoration after outages. - In corporate functions, Iberdrola says automation and generative AI are helping speed up procurement decisions and investment plans. - Named projects include GregorIA in Spain for complaints handling and response times, First Time Right in the United States for resolving issues on the first visit, and Vegetation Management in Brazil for grid safety and resilience. - Iberdrola also points to AI initiatives in retail operations in the United Kingdom and in corporate systems using AI agents. - The company reports that it received ISO/IEC 42001 certification for its AI management system in 2026. - Iberdrola says GregorIA was also certified within its responsible AI framework.

Between the lines: - The rollout shows Iberdrola is trying to combine automation with human oversight rather than replacing employees with AI. - The emphasis on training, governance and compliance suggests the company is preparing for tighter scrutiny of AI use in critical infrastructure. - The broad mix of use cases also signals that Iberdrola is pushing AI into both field operations and office workflows.

What's next: - Iberdrola says it will keep scaling training programs for safe and responsible AI use through profile-specific pathways, masterclasses, workshops, hackathons and internal communities. - The company says its governance model will continue to stress risk management, transparency, human oversight and regulatory compliance across the AI lifecycle. - Iberdrola appears set to expand AI further as part of its electrification and operational strategy.